Delivery & Order

Order Status

What is my order status?

You will first need to be logged into your account. Click to view your order status here.

 

What do the order statuses mean?

We know the terms can get a little confusing, so we've broken them down for you!

  1. To Pay:

The order is confirmed and pending for payment. Kindly finish the payment and the status will be updated to 'Processing'.

*If payment was unsuccessful, your order will be cancelled within an hour. 

  1. To Ship:

We're putting your order together and it'll be dispatched within 1-2 working days from when your order was confirmed.

  1. Shipped:

It’s now with our delivery courier and on its way to you! It'll reach you within the next 1 to 3 working days.

  1. Completed:

Once we receive GDex Express inform that the shipment is success, we will mark the order status to Completed.

 

Can I change or cancel my order after confirmation?

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order has delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

 

 

Delivery Status

What is my delivery status?

We know you're excited for your parcel to arrive!
For Malaysia orders, your parcel might be handled by GDex Express. You may track its journey with the following steps:

  1. Click here to access GDex's e-tracking platform.
  2. Key in the Consignment Note Number: e.g MYXXXXXXXXXXX
  3. Click “Track” and the system will show you the parcel location.

 

What should I do if my order has not been delivered yet?

Check your order status here.

If your order status is 'Shipped', you may track your order under 'To Ship'.

If you need any assistance, feel free to contact us here with your Order ID! We'd be happy to help.

 

 

Delivery Information

When can I receive my order?

Upon order confirmation, you'll receive your order in 1-3 working days!

*Deliveries will come with a tracking number.

 

​​​​​​​Can I receive my order tomorrow if I made a purchase today?

We'll need 1-3 working days to get your order to you. But we promise to proceed as fast as we can once we receive!

If you need your items urgently, we recommend swinging by one of our stores instead to make a purchase! Find a store near you here.

 

​​​​​​​Do you deliver on weekend?

Yes, we do!

Weekday: 9.00am to 6pm, Saturday: 9am to 1pm

 

​​​​​​​How do I change my delivery information?

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message here and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order has delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

 

​​​​​​​What happens if I missed my delivery?

After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, the parcel will be returned to us.

Take note: additional return fees(RM10) and redelivery fees(RM10) incurred will apply.

*If you've changed your mind and would like to return your order for online store credits, the return fees will be deducted from the paid value of your order, before the credit is issued.

If you've any trouble receiving your order, please reach out to us here and we'll do our best to help get your order to you!

 

​​​​​​​What are the countries you ship to and when can I receive my order?

You may refer below for the rates and delivery time frames for our international destinations

Country/Region

Shipping Fee (USD)/Kilogram(kg)

Free Shipping above the threshold

Delivery Timeframe (Working Days)

Australia

$40

$200

7-14

Brunei

$10

$100

5-10

Hong Kong

$30

$150

5-10

Indonesia

$10

$100

5-10

Singapore

$10

$100

3-6

United States

$50

$250

7-14

Delivery timeframes include the packing of your order upon confirmation. All deliveries come with a tracking number.

*If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

 

 

Delivery Fee, Customs & Import Duty

How much is the delivery charges in Malaysia?

Our shipping charges are as follows:

  1. Flat shipping rate of RM10 per order.
  2. Free shipping with minimum spends of RM100.

 

​​​​​​​Will I be charged customs and import duty for my parcel?

Shipping fees paid during checkout do not include customs and import duties (duty delivered unpaid).

Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.

If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

*If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

 

​​​​​​​Where can I find information on customs and import duties?

To avoid unplanned costs, estimates on customs & duties may be found here.

The information provided in the link should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

 

 

Order Issue

What should I do if I received a defective item?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us a message here within 7 days from the delivery date with the following info:

  1. Your Order ID.
  2. The product code of the defected item.
  3. Clear photo of the defect.

Our Customer Care Team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

For defective items, you'll be sent a return postage label to return your order with via GDex Express. Please make sure your items are unworn, unwashed, unaltered, un-ironed and still have their tags on.

*We recommend returning the defecting item(s) via GDex Express, as any charges incurred for using other modes of delivery won't be reimbursed.

 

What should I do if I received a wrong item?

We're incredibly sorry you received a wrong item! :(

Please give us a chance to fix this - drop us a message here within 7 days from the delivery date with the following info:

  1. Your Order ID.
  2. The product code of item you have ordered.
  3. The product code of item you have received wrongly.

Our Customer Care Team will get back to you ASAP on the next steps to take.

For incorrect item(s) received, you'll be sent a return postage label to return your order with via GDex Express. Please make sure your items are unworn, unwashed, unaltered, un-ironed and still have their tags on.

*We recommend returning wrong item(s) via GDex Express, as any charges incurred for using other modes of delivery won't be reimbursed.