Retail

Store Information
Where are your stores and the operating hours?

You can find out more about our stores here.

 

What are your stores’ payment options?

We accept cash in Malaysian Ringgit, Debit/Credit Cards, UnionPay, Alipay/WeChat Pay in RMB and all major e-Wallets. Take your pick!

 

When do you close your stores?

We only close during Chinese New Year Eve from 6pm onwards. Stores in Shopping Mall will operate on Chor 3 and Standing Stores will be on Chor 5.

 

 

Product Availability
Are all your online products available in stores?

As much as we'd love to, there's just way too much good stuff on our website to stock in our stores too!

If the product you're looking for isn't available in-store, feel free to approach us here.

 

Can I check the availability of an item in-store?

Yes, you can! Please drop us a message here with an image or references of the product and we'll do our best to help.

 

Can I reserve an item in-store?

Yes, indeed! Please drop us a message here with an image or references of the product and we'll do our best to help.

*If your reservation is confirmed, we will hold your items for 3 days.

 

 

Store Exchange & Refund Policy
What are the conditions required for exchange?

Please make sure all your items are in their original form, unworn, unwashed, unaltered, un-ironed and still have their tags on.

 

What are the product exclusions for exchange?

Purchase of sale or promotional item, lingerie, intimates, swimwear, accessories, lifestyle and giftcard is final and cannot be exchanged, returned or refunded.

 

What are the exchange and refund policy for retail store?

Store Exchange

  1. For store purchases, you're more than welcome to make an exchange within 3 days from the date of purchase at any BebeButterfly and Plain B. stores.
  2. For us to facilitate an exchange, you must have a valid receipt for your purchase.
  3. Please make sure all your items are in their original form, unworn, unwashed, unaltered, un-ironed and still have their tags on.
  4. Returnable items or categories included: Clothing, Bags and Shoes only.
  5. Non-returnable items or categories included: Sale or Promotional item, Lingeries, Intimates, Swimwear, Accessories, Lifestyle and GiftCard.
  6. We do not provide refund or return for store purchase.
  7. You are encouraged to check all your items before purchase to avoid unexpected losses.
  8. A one-time exchange can be made for your purchase only.
  9. You may exchange to another item: 
  • Exchange to lower value item - No refunds or reimbursements will be made.
  • Exchange to higher value item - A top-up is required.

*G&T Fashion S/B reserves the right for final decision.

 

Store Return or Refund

1. All sales and exchanges are final.

2. We do not provide refunds for store purchases.


​​​​​​Can I return my store purchase for Online Store Credit?

Store purchases cannot be returned for Store Credits.

Not to worry though! You're welcome to exchange your purchase to something else within 3 days from your date of purchase. 

 

What if my store purchase is defective?

We're incredibly sorry about your defective purchase! :(

Please give us a chance to fix this - head on over to any of our stores within 3 days from the date of purchase along with your receipt and one of our retail staff will help you with a replacement.

 


Membership
How do I join or renew membership?

You’re eligible to join our member when you purchase any item(s) with a total of RM380 in ONE transaction at any of our stores.

 

What are the benefits of be+B membership?

You can find out more about our membership’s benefits here.

 

When will my membership expire?

We promise your membership will never be expired.

 


Alteration
Can my clothing be altered?

We understand that not every piece fit perfectly, therefore, we do provide alteration services for our products.

 

How much is the alteration charges?

You can find out more about our alteration’s fee here.

 

How long does my alteration take?

Usually it takes about 3-6 working days and 7-14 working days during peak seasons.