Return & Exchange

Return & Refund Policy

Can I return my order?

Of course, you can!

For Online Purchases

  1. We accept return that reach us within 14 days from the date of collection with a valid Order ID and receipt.
  2. Returnable items or categories include: clothing, bags and shoes only.
  3. Non-returnable items or categories include: sale items, promotional items, lingeries, intimates, swimwear, accessories, lifestyle and gift vouchers.
  4. Sales of these product items or categories are final and cannot be returned, exchanged or refunded.
  5. Please make sure all items are unworn, unwashed, unaltered, un-ironed and still have their tags on!
  6. After your return has been accepted, you'll be issued a Store Credit equivalent to the purchase value of each returned item.
  7. We do not provide cash refund for any return orders.
  8. Delivery fees, if any, won't be refunded.

For Retail Purchases

See our ‘Store Exchange and Refund Policy’ here.

 

How do I return my order?

Fill up our return form provided and post/drop ur order at our HQs.

Our address as below:

                                                   G&T Fashion Sdn Bhd

Petaling Jaya

Penang

70, Jalan SS21/1,

Damansara Utama,

47400 Petaling Jaya,

Selangor, Malaysia

1, Lorong Maju Utama Satu,

Pusat Perniagaan Maju Utama,

14000 Bukit Mertajam,

Penang, Malaysia.

 

Can I return my online purchase to a store?

Yes, you can! Drop it off at one of our stores, it's free!

  1. Return over the cashier in any of our stores within 14 days from the date of collection.
  2. Fill up our return form provided, pack it with your item(s) and receipt together in a parcel. You can download a copy of the form here too.
  3. An email acknowledgement of your return will be sent to you.
  4. Store Credit will be added into your account within 7 working days from when we receive your parcel.
  5. Store Credit can be used in your next online order with us.
  6. You can exchange your online order in-store to the same product of different size or colour only.
  7. View our store locations here.

* Please ensure that you understand the terms of Return Policy to avoid eligible return.

 

Can I return my be+B purchase from other online platforms to a store?

Purchases made on our official website (http://www.beplusb.com) can only be returned to our store.

*The following online platforms are not returnable to our store: Lazada, Zalora, Shopee etc.

 

Where can I get the return form?

Download a copy of the return form here.

 

What happens if I have returned an order that is not eligible for return?

We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred under such circumstances.

*If you are unsure of an item's eligibility to be returned, more details about our ‘Return & Refund Policy’ are available here.

 

How will my return order be reimbursed?

Once you have made your return to us, you can expect a confirmation of your return within 3 working days from when we receive your order.

If your return is accepted, you'll receive Store Credit equivalent to the purchase value of the item into your be+B account within 7 working days from when we receive your order.

  1. Store Credit is non-transferrable and non-refundable.
  2. Credits in a be+B account do not expire. Ever!
  3. Store Credit can be used on your next online purchase with us.
  4. Store Credit in a be+B account can be used on online purchase only.

 

 

Exchange Policy
How can I exchange my order?

For Online Purchases

Once you have returned your order to us, a confirmation and Store Credit equivalent will proceed within 7 working days. Upon receival of your Store Credit, you can make your exchange/purchase again.

For Retail Purchases

See our ‘Store Exchange and Refund Policy’ here.

 

Can I exchange my online purchase at a store?

Online purchases can be exchanged at any of our stores. View our store locations here!

  1. You must have a valid Order ID and receipt of your online purchase.
  2. A one-time exchange can be made for the same product to a different size or colour only.
  3. If the design is not available in-store, we can transfer from our warehouse to the store for you.
  4. Or, you can return your order over the counter for Store Credit, usable on your next online purchase!

*Once an exchange for an online order has been made, it cannot be further returned for Store Credit.

 

Can I exchange my be+B purchase from other online platforms at a store?

Purchases made on our official website (http://www.beplusb.com) can only be returned to our store.

*The following online platforms are not returnable to our store: Lazada, Zalora, Shopee etc.

 

Where can I get the return form?

Download a copy of the return form here.

 

 

Download Return & Exchange Form

Where can I get the return and exchange form?

Download a copy of the return form here.

*To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.