Website

How to Shop

 

Do I need an account to shop?

You need to have an account with us to place an order.

 

Creating an account is an easy 2-step process (bonus point: it's completely free)!

  1. Step 1: Sign up here.
  2. Step 2: Verify your account and shop away!

 

How do I remove an item from my shopping cart?

Changed your mind? Just remove or amend the quantity of the items in your shopping cart here.

 

Are items in my shopping cart reserved?

Yes, they are reserved for 48 hours! But we recommend completing your purchase as soon as you can to secure your items - we don't keep much stock for online!

 


Account
Why I am unable to log into my account?

Easy! First, head over to our login page and key in your email and password.

 

If you're asked to enter your password:

  1. You're already registered and have an existing account with us.
  2. If you're not sure about your login details, go ahead and try to reset your password (don't worry, it happens).

 

If you're asked to create a new account:

  1. The email you have entered is not registered for an account with us.
  2. If you think you already have an existing account, try typing in that email.
  3. OR, sign up and create a new account with us to enjoy your insider benefits!

 

If you're still unable to access your account, feel free to contact us here.

 

Why I did not receive any emails after resetting my password?

It's possible that the ‘password reset email’ got filtered into your junk or spam folder.

 

Please do a quick check and if it's still nowhere to be found, drop us a message and we'll help you out.

 

How can I close my account?

We're so sorry to see you leave! :(

 

But before you go - we'd like to inform you that closing an account means we'll lose all records of your purchases. If you've placed an order recently, we strongly suggest keeping your account open until the return time frame has expired, just in case you change your mind about your purchase.

 

Once you're absolutely sure about closing your account with us, drop us a request here and we'll see to that for you right away.

 


Email Updates and Newsletters
Why am I not receiving email updates and newsletters?

It's possible our newsletters may have landed in your junk or spam folder!

Please do a quick check and if they're still nowhere to be found, drop us a message here.

 

What if I no longer wish to receive updates or newsletters?

In the latest email you received from us, there's an option to unsubscribe at the bottom. Click on it and you'll be redirected to a confirmation page.

 


Website Issues
Why I cannot load pages on the website?

Try clearing your browser's cache and cookies or switching to a different browser!

 

If nothing seems to work, please drop us a message here and we'll run a check for you.

 

Why did my payment fail?

There're a few possible reasons why your payment was unsuccessful:

  1. Your connection may have dropped during checkout.
  2. Your card may have been rejected.

 

(Our number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!)

If you're still having trouble placing an order after multiple attempts, please contact us here with a screenshot of the error and we'll sort it out for you.

Not sure if your payment was successful? Don't worry, you can check your order history page here!

 

What if my website issue is not listed?

We're here to help! Please take a screenshot of the error message (if any) and drop us a message here.

 


Feature Suggestions
Who can I tell if I have a suggestion for your website to make it better?

We always want to hear from you - you're welcome to drop us your suggestions here.