Exchange (Retail Store)


What are the conditions required for exchange?

Please make sure the item is:

  • in their original form
  • unworn
  • unwashed
  • unaltered
  • un-ironed
  • still have their tags on
  • bring along the original receipt

*G&T Fashion SDN BHD reserves the right for final decision.

 

What are the product exclusions for exchange, return or refund?

Purchase of: 

  • Esmé products
  • item below RM50
  • sale or promotional item
  • lingerie
  • intimates
  • swimwear
  • accessories
  • giftcard

 

What is the exchange, return and refund policy for Boutique Store?

 

Return and Refund

  1. All sales and exchanges are final.
  2. We do not accept return if the item is damaged, dirt or unpleasant smell. Please check the item before payment!
  3. We do not provide refund in cash/credit card/e-Wallet for store purchases.

 

Exchange

  1. For boutique store purchases, you're more than welcome to make an exchange within 3 days from the date of purchase at any BebeButterfly retail stores.
  2. For us to facilitate an exchange, you must have a valid original receipt of your purchase.
  3. Please make sure all your items are in their original condition, unworn, unwashed, unaltered, un-ironed and still have their tags on.
  4. Exchangeable items or categories included: Clothing, Bags and Shoes only.
  5. Non-exchangeable items or categories included: Sale or Promotional item, item below RM50, Lingeries, Intimates, Swimwear, Accessories, Esmé products and GiftCard.
  6. We do not provide refund or return for store purchase.
  7. You are encouraged to check all your items before purchase to avoid unexpected losses.
  8. A one-time exchange can be made for your purchase only.
  9. You may exchange to another item: 
  • Exchange to lower value item - No refunds or reimbursements will be made.
  • Exchange to higher value item - A top-up is required.

*G&T Fashion SDN BHD reserves the right for final decision.

 

Department Store

What are the exchange and refund policy for Department Store?

 

Exchange

  1. For department store purchases, you're more than welcome to make an exchange within 7 days from the date of purchase at the same department store counter.
  2. For us to facilitate an exchange, you must have a valid original receipt of your purchase.
  3. Please make sure all your items are in their original condition, unworn, unwashed, unaltered, un-ironed and still have their tags on.
  4. Exchangeable items or categories included: Clothing, Bags and Shoes only.
  5. Non-exchangeable items or categories included: Sale or Promotional item, Lingeries, Intimates, Swimwear, Accessories and Esmé products.
  6. You are encouraged to check all your items before purchase to avoid unexpected losses.
  7. A one-time exchange can be made for your purchase only.
  8. You may exchange to another same brand item: 
  • Exchange to lower value item - No refunds or reimbursements will be made.
  • Exchange to higher value item - A top-up is required.

*G&T Fashion SDN BHD reserves the right for final decision.