ONLINE ALTERATION

 

HOW IT WORKS

·      Every online item purchase is entitled to 1 part FREE alteration service valid in 1 month.

·      Drop off at any of our Retail or Department Store counter.

·      Bring along the alteration voucher and valid receipt.

·      Measurement and fitting will be handled on-site by our team.

·      In the absence of a nearby store, customer may courier the item to our Penang HQ and coordinate alteration requirements with us via WhatsApp +60177782989.

·      Customers may choose to collect altered items at any stores or departments.

·      Customers can arrange for direct home delivery too.

·      All altered items are strictly non-refundable and non-exchangeable.   

 

ADDITIONAL ALTERATION CHARGES

·      Courier to us: RM10/part

·      Drop off at Penang: RM10/part

·      Drop of at Others: RM25/part + RM10 nett (processing fee)

 

COLLECTION & DELIVERY

·      Pick-up at any stores: FOC

·      Deliver to home at Peninsular: RM10

·      Deliver to home at Sabah & Sarawak: RM15

·      Deliver to Singapore: RM50 (+RM25 for each subsequent item)

 

COMPLETION TIME

·      Penang: 7 working days

·      Others: Up to 14 working days

·      Please note that alteration lead times may extend significantly during festive and peak seasons; exact completion dates cannot be guaranteed.