Exchange (Retail)

RETAIL EXCHANGE

EXCHANGE WINDOW

· Exchange within 3 days from the date of purchase.

· Retail purchases can be exchanged at any stores.

· Present your original valid store receipt at the cashier counter.

· Exchanges are limited to a one-time exchange per transaction.

EXCHANGE POLICY

· Retail purchases are strictly non-refundable via cash, credit card, e-wallet or coupon.

· Exchange for a lower value item will not result in any refund or balance reimbursement.

· Exchange for a higher value item requires paying the price difference at checkout.

· The Company reserves the right for the final decision on all exchange requests.

ITEM CONDITION

· Item must be in original condition, unworn, unwashed, unaltered and un-ironed.

· All original tags must remain attached.

· Please check items thoroughly before purchase to ensure there are no defects, dirt, or odours.

ELIGIBLE & EXCLUDED ITEMS

· Only Clothing and Shoes are eligible for exchange.

· Sale items, promotional items, and items below RM50 are non-exchangeable.

· Bags, Esmé products, Lingerie, Intimates, Swimwear, Accessories, Lifestyle items and Gift Cards are non-exchangeable.

DEPARTMENTAL EXCHANGE

EXCHANGE WINDOW

· Exchange within 7 days from the date of purchase.

· Department purchases can only be exchanged at the same department store counter.

· Present your original valid receipt at the designated exchange counter.

· Exchanges are limited to a one-time exchange per transaction.

EXCHANGE POLICY

· No cash, credit card, or e-wallet refunds are provided for department store purchases.

· Exchanging to a lower value item will not receive any refund, credit, or balance reimbursement.

· Exchanging to a higher value item requires paying the top-up price difference.